General Policy including Customer request for proofs, Change Orders, Additional Goods and Services requested separate from the Original Order and Shipping & Returns.
*NOTE* SUBMITTING YOUR CREDIT CARD INFORMATION TO CHECK OUT AUTHORIZES CORRECTIONS TO CHARGES FOR ADDITIONAL LEGITIMATE AND OR CUSTOMER REQUESTED SERVICES INCLUDING CUSTOMER REQUESTS FOR ADDITIONIONAL ART PROOFS, JACKET CHANGE ORDERS AND OR UPGRADES, DECORATIONS AND INCREASES IN SHIPPING CHARGES.
Without an order a request for special item art will have a minimum $20 art charge.
To request a custom patch please include a picture suitable for tracing of anything you wish us to attempt to match.
Full payment is expected before production. Shipments will not be made without invoice paid in full plus any CHANGE ORDERS. Contact us for acceptable exceptions.
Making Inquiries
Always include your 4 digit workorder number when making
inquiries. We do not use your name to track your order. We use your
4 digit work order number. If you do not have your 4 digit number then
email us with the date of your order including your name. Do not use
that huge Order Number generated by the checkout cart. It is for security
purposes and we do not track it unless compelled by issue.
THE FOLLOWING APPLIES TO SINGLE JACKET ORDER DESTINED FOR USA, CANADA
Shipping Rates: Country Price (FLAT RATE) ( all cost are USD$)
•United States $12.95 (sizes XXL up $14.95)
•Canada SAME AS USA
•EUROPEAN UNION COUNTRIES ($24.95 SHIPPING TO THE
FOLLOWING COUNTRIES):
•Austria
•Belgium
•Cyprus
•Czech Republic
•Denmark
•Estonia
•Finland
•France
•Hungary
•Germany
•Greece
•Ireland
•Italy
•Latvia
•Lithuania
•Luxembourg
•Malta
•Netherlands
•Norway
•Poland
•Portugal
•Slovakia
•Slovenia
•Spain
•Sweden
•United Kingdom
An order for a single JACKET SIZE OVER XXL and Other Countries in World:
+$14.95
CUSTOM AND IMPORT DUTIES: (FOR ALL ORDERS) are paid by the buyer or person
at the receiving end.
•Customs And Import Duties
Your order may be subject to import duties and taxes, which are levied
once your package reaches your country. Letter Jackets USA does not collect
duties and taxes and cannot predict what your particular charges may be.
If you do incur these additional charges, they must be rendered in order
for your package to clear customs.
You may pay Customs and Import Duties in your country.
DELIVERY TIME: (FOR ALL ORDERS)
•DELIVERY TIME:
•Production time is typically from 14 to 21 working days for jacket
made offshore plus shipping time to your Country or State (7 working days
for shipping time). Allow 4 weeks for domestic made blank jackets (we
offer both. Off shore jackets are indicated by a capital "OS"
in the item description.
Direct to jacket embroidered decoration
is done at only one of our offshore locations and at our domestic plant
(with applicable charges added).
Chenille decoration and attachment is done in USA. For Chenille Decorated
Letter Jackets expect 4 weeks additional time.
•Shipping for APO and PO box address,
add an additional week (7days).
Refund Policy terms and conditions
FOR ALL ORDERS: ====== (Refund and Return Policy)
We do not accept returns of decorated jackets.
Returns of goods will happen under certain circumstances. If you need to return the items you've purchased, we will be glad to work with you. However, even though we are very customer oriented, and our customers mean everything to us, there are still limitations on returns. We do not stock and all product is custom made to your specific order.
Some items purchased from us may be exchanged and returned within 10 business
days* from the date order is shipped. The merchandise must be in new,
unworn condition, with all tags attached, and in its original packaging.
To return an item for exchange, please send the item freight pre-paid
and, for your protection, insured. We will charge a re-stocking fee
of $50 per vinyl jacket and $75 for leather sleeve $USD for every
exchange. Take your time to verify your colors and take extreme care
with your ordering process and your size decision.
We will not be responsible for wrong sizes chosen by our customers, we
will be glad to exchange for another size of jacket once we have received
your returned jacket (please request a RA number from us at ljinfo@tstar.net.com
plus your $50 USD per vinyl $75 for leather sleeve jacket re-stocking
fee). Please note that you will also be responsible for any additional
cost incurred for shipping & handling and any other customs fee.
Please note: Credits will be issued within 14 days of receipt of item.
Please include your order date and 4 digit workorder/invoice number, to
expedite processing of your credit.
For the health and safety reason, no returns of worn items will be accepted.
We define worn as an item left on longer than is necessary to determine
if it fits.
How to Return a Purchase? (All Orders)
Contact our Customer service department to receive a RA number. You may
contact us via email
or by telephone at 1 830 399 4180.
Please use the original shipping box and package materials.
Retain your packing list and/or receipt and enclose it with the item you
are returning.
Please make sure that the return address is the only address showing on
your package.
RETURN ADDRESS IS: (All Orders)
Letter Jackets USA
2701 Commerce Bldg 206
Marble Falls Tx 78654 U.S.A.
RA#_________________
ljinfo@tstar.net
For your protection, return the product via UPS or FedEx prepaid, or U.S.
Mail prepaid and with a return receipt. Retain the UPS tracking number
or Post Office receipt until you receive a credit, a refund, or replacement.
Shipment Mistakes:
Mistaken shipments, and mistaken order processing are human nature. If there is a mistake in shipping or processing your order, Letter Jackets may be willing to exchange the product at no additional charge.
Unless Express checkout is used, we only ship to the cardholder's address regardless of the SHIPTO: address entered at checkout. By SPECIAL request we will attempt to alter the SHIPTO: address. However for numerous reasons it is virtually impossible to guarantee. NO CREDIT WILL BE ISSUED IF PRODUCT IS SHIPPED TO CARD HOLDERS ADDRESS.
Shipping charges and gift wrap charges are not refundable.
All sales of closeout merchandise are final and no returns will be accepted, so please be sure you choose the correct size and color when purchasing closeout items. These items are clearly marked "closeout" on the product page, the basket page, and your email confirmation and on your packing slip.
We reserve the right to amend our policies even after products are in production and without notification.
